Page: FAQ

For items in stock our team needs 1-2 business days to pack and ship your full order. For larger items, we ask that you allow 3-4 business days. Orders placed after 1:00 pm EST on Friday or in the weekend will ship on the next business day.

Please note that preordered items can take 4 to 4.5 months to ship. While they usually ship out much sooner, it is possible that they may take the full estimated time. Preorder status will be indicated either in the product title or in the description.

If your order contains both preordered and in-stock items, please note that the entire order will ship together once the preordered item is ready.

We ship worldwide. Please note international delivery times will vary depending on location and to peak season, like Black Friday or Christmas. Shipment outside of the European Union may attract custom taxes and additional fees for shipments. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office.

Every time you place an order on our website, you will receive a confirmation email.If you don’t receive it, we recommend checking your Spam folder.If you cannot find it, get in touch with our customer service team using this form.

When we ship your parcel, you will receive a confirmation email with a link to track your order directly.If the information has not been updated, check again after 24 hours for the courier to update your shipment tracking. 

Please use this contact form  to send us your queries.

We take pride in the materials we use for our jewelry designs. We source all our product materials ethically and in an environment-friendly manner. Our main materials are sterling, 14 karat gold-filled. These metals ensure high quality and durability. Few of our designs incorporate both silver and brass or silver and gold plating, creating a daring and fascinating look.To compliment our designs, we use gemstones and handpicked high quality beads.We believe the materials we use are just as important as the design itself. By using high-quality metals, gemstones, and beads, we create jewelry that is not only unique and beautiful, but also long-lasting.In order to preserve your jewelry’s beauty, shine and durability, please follow these easy steps by following our care instructions

The colors shown in our product photos on the product detail pages are highly accurate. But please note that there are small variations in lot-batches of a few products due to which the colors will have slight variations.

All our jewelry come with a 2-year warranty, from the date of your order’s delivery, against any defects in our materials and/or workmanship. According to the warranty, MAUKE V JEWELRY will replace* manufacturing faults within a 2-year period. This warranty does not include insurance against physical or accidental wear, damage, nor the loss of the jewel or part of it. To maintain your jewelry in perfect condition, check our online care instructions

Please visit the Returns & Exchanges page for our return policy.

We take the utmost care in our packaging and delivery and rarely items may be damaged in transit. If your item does arrive damaged, let us know by sending us a message via our contact page.

Unfortunately, at this moment we don’t offer Afterpay. We do accept all major credit and debit cards, or you can also checkout through Paypal.

Do you want to represent our brand on social media, offer yourself as a model or publish an article in a magazine?Contact our PR team at: press@maukev.com.